Privacy Policy

This policy explains what we collect, why, and what you can do about it. It covers theintend.com and The Intend app for iOS.

We have tried to write it in plain language. If anything here is unclear, write to us at contact@theintend.com and we will explain it properly.

The Intend LLC is a wellness platform based in Dubai, United Arab Emirates. We connect people with expert practitioners, publish written and audio content, and provide an AI companion for reflection and self-understanding.

For anything about your information, contact contact@theintend.com.

Mood check-ins, journal entries, worksheet answers, and conversations with your companion can reveal things about your mental and physical health. We treat this as sensitive information.

It is used to show you your own history, to let your companion understand you over time, and to suggest content that may be relevant. It is not used for advertising, it is not sold, and it is not shared with your experts.

The Intend is not a medical service. Nothing on the platform is a diagnosis, and none of it replaces a doctor, therapist, or other qualified professional.

The companion is worth explaining separately, because people reasonably want to know where their words go.

Card payments are handled by Stripe and instalment payments by Tabby. Both are independent payment providers with their own privacy policies, and both receive your payment details directly rather than through us.

We keep a record of each transaction: what was bought, the amount, the currency, the provider, whether it completed, and a reference from the provider so a payment can be traced if something goes wrong. We never see your full card details.

Tabby requires a phone number to assess an instalment plan. That is why we ask for one, and why instalments are unavailable without it.

If you allow them, we send notifications about your upcoming sessions, sessions remaining in a package, and details an expert has added to a booking such as a joining link or an address.

These are delivered through your device's notification service. You can turn them off at any time in your device settings, and doing so does not affect anything else.

Experts may connect a Google Calendar so that times they are already busy do not appear as available.

Where an expert connects one, we read free and busy times only. We do not read event titles, descriptions, guests, or locations. When a session is booked we create a single event for that session. An expert can disconnect at any time, which stops all access.

Running the platform means working with a small number of specialist companies. Each is bound by a contract, acts only on our instructions, and receives only what it needs to do its part.

We do not sell your information to anyone, and we do not share it with advertisers or data brokers.

We and the providers we work with operate internationally, so your information may be processed outside the country you live in. Where that happens, we rely on the contractual protections and recognised safeguards those providers put in place for international transfers. You can ask us for more detail at contact@theintend.com.

Your account information and content are kept while your account is open.

Transaction records are kept for as long as tax and accounting rules require, which is generally several years, even after an account is closed.

Deleting your account removes your profile, your bookings, your saved items, your journal, your mood history, and your companion conversations. This cannot be undone.

You can change your name, phone number, and password at any time in Personal information.

You can turn notifications off in your device settings.

You can delete your account from inside the app. Open You, then Settings, then Delete account. It is permanent.

Depending on where you live, you may also have the right to ask for a copy of your information, to have it corrected, to have it deleted, to object to how we use it, or to have it sent to another provider. Write to contact@theintend.com and we will respond.

If you are unhappy with our answer, you can complain to the data protection authority where you live.

Some things are kept on your phone rather than on our servers, so the app works quickly and without a connection: which items you have saved, your reading position, sounds you have downloaded, and a cached copy of articles and expert profiles so they can be read offline.

Signing out clears this from the device. Deleting the app removes all of it.

The Intend is intended for adults. We do not knowingly collect information from anyone under 18.

Where you talk about your child, whether with your companion or in a journal entry, that is your account and your record, and everything in this policy applies to it in the same way.

If you believe a child has created an account, contact contact@theintend.com and we will remove it.

Access to your account requires your password. Information is encrypted in transit. Our database restricts each account to its own rows, so one person's information is not reachable by another. Bank details for expert payouts are visible only to administrators.

No system is perfectly secure, and we will not claim otherwise. If a breach affects you, we will tell you.

theintend.com uses only what it needs to function, including a cookie that keeps you signed in and remembers your language. We do not use advertising cookies or third party tracking pixels.

We will update this page when the platform changes and revise the date at the top. Where a change materially affects how we use your information, we will tell you in the app or by email rather than relying on you noticing.

contact@theintend.com

The Intend LLC, Dubai, United Arab Emirates