Politique de confidentialité

The Intend LLC operates the website at theintend.com and The Intend mobile application. We are based in Dubai, United Arab Emirates. In this policy we call ourselves The Intend, we, or us.

We are responsible for the personal information described here. You can reach us about anything in this policy at contact@theintend.com.

It covers the website, the app, and the bookings, digital products and content available through them.

It does not cover the independent practitioners on the platform when they act on their own behalf, for example in how they keep their own clinical or session records. It also does not cover websites we link to, which have their own policies.

Some features record how you are feeling. Depending on which you use, this can include the moods and states you log, the focus areas and affirmations you choose, anything you write in the journal, your conversations with the AI guidance feature, and notes an expert makes about a session with you.

This is sensitive information about your health and wellbeing and we treat it accordingly. It exists to provide the feature you chose to use. We do not use it for advertising, we do not sell it, and we do not share it with anyone outside the people described in this policy.

You can stop using any of these features at any time, and deleting your account removes this information.

Where UK or EU data protection law applies to you, we rely on the following.

Your expert receives what they need to deliver your session: your name, your email address, the session you booked and the time. They also receive anything you choose to tell them.

We use the following service providers, who process information on our instructions and are not permitted to use it for their own purposes.

We do not sell your personal information. We do not rent or trade it. We do not run advertising on the platform and we do not share your information with advertisers.

We may disclose information where the law requires it, where we need to protect someone from serious harm, or if the business is sold, in which case this policy continues to apply to the information transferred.

Our providers operate servers outside the United Arab Emirates, including in the European Union and the United States. Where information leaves the country you are in, we rely on the safeguards those providers offer, including standard contractual clauses where applicable.

We keep your account information for as long as your account is open.

When you delete your account we remove your profile and the information connected to it. We keep records we are required to keep, principally financial records relating to payments, for the period required by law. Anything we retain for statistics is aggregated so it no longer identifies you.

Information is encrypted in transit. Access to the database is restricted by row level security, so each account can only reach its own records, and staff access is limited to those who need it. Payment card numbers never reach our systems.

No service can promise perfect security, but if something goes wrong that affects you we will tell you.

Depending on where you live, you can ask us to do the following.

You can delete your account yourself in the app, under Settings. This removes your profile, your saved data on the device, and the information connected to your account.

If you would rather we did it, email contact@theintend.com from the address on your account. We will reply within 30 days.

The Intend is not intended for anyone under 18 and you should not create an account if you are under 18. We do not knowingly collect information from children. If you believe a child has given us information, email contact@theintend.com and we will delete it.

The website uses only what it needs to work: a cookie to keep you signed in, and a preference for the language you chose. We do not use advertising or tracking cookies.

The app stores some information on your device so it works smoothly and remembers your preferences. Clearing it is part of deleting your account.

If we change this policy we will post the new version here with the date it took effect. If a change materially affects how we use your information, we will tell you directly.

Write to us at contact@theintend.com. We would rather hear from you first and put something right.

If you are in the European Union or the United Kingdom you also have the right to complain to your national data protection authority. In the United Arab Emirates you may raise a concern with the UAE Data Office.